Bali Hotel - Spa FAQ | AYANA Resort and Spa

About Spa Treatments

Opening Hours

  • Spa Treatment: 9:00am – 10:00pm
  • Aquatonic Pool: 12:00pm – 9:00pm


Spa guests must be 17 years of age. Proof of age may be required.

Spa Reservation

Web site
Choose your inquiry at Spa Page. You can book several treatments at once.

At Hotel
Call ext. 17or 32 from your room or visit our spa at your convenience.

Cancellation Policy

A minimum of 24 hours notice for cancellations or change of appointment is required to avoid being charged in full for any scheduled appointment, program, or service which is not attended.


Please arrive at least 15 minutes prior to your scheduled treatment time. Arriving late will shorten your Spa treatment. Remember, your treatment must end on time to prevent further delays, regardless of how late you start. Depending on the type of treatment(s) you have chosen, you may be asked to fill out our Spa Health or Beauty Questionnaire. Please take the time to answer all the questions thoroughly and alert our Spa Receptionist/Coordinator to any medical concerns and/or physical ailments you may have.

Pregnancy/Menstrual Cycle

You may want to avoid treatments using deep pressure and hydrotherapy treatments involving heat. Please inform our Spa Receptionist/Coordinator of your condition upon scheduling your treatment so that we can assist you in selecting the treatment(s) which are most appropriate for you.

Menstrual Cycle
Ladies in their cycle are kindly requested not to use the Aquatonic Pool. Your Aquatonic privilege may be deferred to another day.

Prior to Treatment

We kindly advise that you leave any valuables and jewelry locked securely in the safety deposit boxes provided in your room or at spa reception. Please do not leave valuables in your locker. For your ease and comfort, we ask that you disrobe completely for your body treatment(s). Disposable underwear and a bath robe will be provided for your use. Our therapists are trained to appropriately drape you for your privacy.


Smoking and Alcoholic beverages are not permitted in the spa. It is recommended that you refrain from consuming alcohol within 8 hours of your treatment.

Respect for other Guests

Our spa environment is one of tranquility and relaxation, so please respect the right to peace and privacy for other Spa guests. The use of cellular phones and electronic devices is prohibited within the Spa.

Spa Brochure

You can download AYANA Resort and Spa brochures at the links below: